Complaint Form

Complaints FAQ
  • What happens if you make a complaint?

    If you are unhappy about something, we need to know so that we can do something about it. We see complaints as an opportunity to improve our services. Once we receive your complaint, we will do our best to put things right without you having to do anything else.

    There is a time limit for submitting a complaint.  In order for your request to be eligible for consideration, you must submit a complaint within 30 days following the date of the incident.   We cannot consider appeals submitted for the first time beyond this 30-day period.

  • How do I Complain?

    To complain, you must complete the NAS Complaint Form.  

    Along with the NAS Complaint Form, please attach a scanned copy of the below documents:

    - A copy of your Insurance card

    - A copy of your official identification document (passport copy, Emirates ID)


    If you are unable to fill in and submitNAS Complaint Form, or if you have any questions about the Complain process, you may phone NAS at 8002311

  • How long will the process take?

    We will acknowledge your request within 48 hours of receiving your request. Your request will be reviewed by our Customer Services Team. You will be notified of our findings within 30 working days of when we receive your complaint. 

All fields are mandatory

Card holder’s information

Reason for Complaint *
Healthcare Provider Information

Call information

Reason for calling NAS Call Center (Kindly indicate) *

Attach documents

Please scan and attach the following: